SINFUL LASHES SHIPPING AND RETURNS POLICIES
Sinful Lashes processes orders Monday through Friday, excluding major US holidays.
All lash extension product orders will typically ship within 24-48 Hours. Orders placed on Saturday and Sunday will ship the following Monday. Orders placed on US Holidays will ship the following business day.
U.S. LASH EXTENSION PRODUCTS SHIPPING
Orders over $ 150.00 are free
Standard Shipping: $10 3-5 Business Days (shipments of eyelash extension products to Alaska, Hawaii and Puerto Rico may take longer)
INTERNATIONAL LASH EXTENSION PRODUCTS SHIPPING
Shipping to International addresses including Australia, Canada and Mexico: $20 Can take up to 10 days to arrive
Shipping to Japan: $35 Can take up to 20 Days to arrive
If you need a faster shipping method, please note that on your lash extensions product order and we will give you the best shipping cost based on your requested delivery method (overnight, 2 day and Saturday Delivery). DHL 2 Day Express Shipping is available at an additional charge and will be quoted on a case by case basis. Please call our shipping department 818-747-2110 if you have questions or email us at firstname.lastname@example.org to arrange for a rate quote.
Customers have up to a maximum of 5 days from the date the order was supposed to have delivered to claim their package as lost in order to receive any sort of compensation regarding their order. The customer should make every attempt to resolve this with their post office. If an address was mis-typed in the order entry process, you should call us as soon as you discover the error to ensure your package is shipped correctly ( 818-747-2110). If you package was addressed correctly and you still do not receive it we will make every attempt to work with you on resolving the issue. Please be aware, mail theft is on the rise (please see Track Your Order).
TRACK YOUR ORDER
Sinful Lashes is not responsible for stolen packages, so please track your package and try to be as available as possible when your order is supposed to arrive. Once you have received your shipping confirmation, USPS will have the most current information regarding your package. Package theft is on the rise. If you know that you will not be available for a package delivery, please ship to a location where you can receive it securely. If you suspect that your package was stolen, please contact your local USPS office for assistance. If you find or discover there are errors in your shipping address, please call our shipping department immediately 818-747-2110
In the unlikely event that any of our professional eyelash extension supplies become out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock and you will be refunded for that item.
Clearance Items are available in limited quantities. If we are having a sale on our clearance items and if an item sells out, we will refund the cost of that item. All Sales are Final. There are no returns or exchanges on clearance items.
Due to the sanitary nature of eyelash extensions and other cosmetic products, all sales are final. Exchanges are done on a case by case basis, but no items may be exchanged after 7 days of receipt.
In the case of defective adhesives, please contact customer service within 7 days for a refund or exchange. Beyond 7 days your product cannot be refunded or exchanged.
It is the responsibility of the customer to ensure that all items ordered are correct prior to check out. If after checkout you have discovered an error, you should immediately email email@example.com to inform us of the error so we can correct it prior to shipping. Shipment of your items will occur within 24-48 hours of order placement. If your items were shipped and you notified us of the error, you can return that unopened item for a replacement
EYELASH EXTENSIONS TRAINING COURSES
Training courses are non-refundable but can be transferred once (minimum one week in advance of course date) to another course on a later date.
Please contact us at firstname.lastname@example.org or 818-508-6544 with any questions