What is Route?
Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route Protect and looking to file a shipping issue online? File here
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How Does Route Work?
If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
When Should I File a Claim?
Marked As Delivered (Stolen)
• Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
• Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur. This is a Route requirement not a Sinful Lashes requirement.
Stuck In Transit (Lost)
• For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
Damaged
• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here
What if My Order Never Arrives or is Stolen?
Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout.
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at info@sinfullashes.com and we will be happy to work with you to remedy the situation.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
SINFUL LASHES SHIPPING AND RETURNS POLICIES
Shipping Policy (UPDATED 6.13.2023)
NOTICE:
Sinful Lashes has partnered with Route during the checkout process – Now Every order placed through our online store can be covered for loss, damage or theft automatically. Route is selected by default and for as little as $1.95 (orders under $100) the entire package is covered. In the unfortunate case that your order never arrives or arrives damaged upon arrival, you can easily file a shipping issue claim with Route and receive a replacement or be refunded. If you have a issue with your order, you can file a claim directly with Route, or contact us and we will do it for you. If you are claiming damage, photos of the damage will be necessary for Route to process your claim. We are excited to offer this service to you and we highly recommend that you use Route Protect at checkout. For more information on how Route works, please check out our ROUTE FAQ PAGE. Also Make sure to download the app:
Apple
Android
Please note: If you do not choose Route at checkout, and your order is lost, stolen or damaged, Sinful Lashes is not responsible to replace the item(s).
STATE LICENSING REQUIREMENTS:
Each state regulates eyeleash extension and lash lift/brow lamination services differently. It is the responsibility of the technician performing these services to be aware of what the regulations in their state are. Sinful Lashes products are intended for use by professional technicians with proper training and certifications to perform the services. Sinful Lashes offers training on and certification for eyelash extension application and lash lift and brow lamination. Sinful Lashes shall be held harmless for any misuse of this product or inadequate training of lash techs performing this service. These products are not intended for home use by individuals on themselves.
ORDER PROCESSING:
Sinful Lashes processes orders Monday through Friday, excluding major holidays. Orders will be processed within 1-2 business days.
Orders placed on Saturday or Sunday will begin processing the following business day.
Back Ordered Products – If you purchase a product that is marked as “back ordered” your order will be shipped as soon as it becomes available. We provide the ability to back-order products so that you are able to take advantage of sales that we may have while an item is out of current stock. We do not back-order items if they have not already been ordered.
U.S. SHIPPING:
FREE SHIPPING FOR ORDERS OVER $150 (after discount and exclusive of taxes)
Flat Rate Shipping: $8 – USPS FIRST CLASS SHIPPING or UPS GROUND within the United States (3-8 delivery time varies based on location)
Priority Mail: $12 – USPS Priority Mail (1-4 Business Days)
Express Shipping (US ONLY): $25 – USPS 1-2 Business Days
(Express orders must be placed before 9:30AM PST Monday through Thursday in order to be shipped the next business day. Expedited orders placed on Friday after 9:30am or Saturday and Sunday will be shipped the following business day. Shipping refunds for expedited shipping for orders time stamped after 9:30am on Friday will not be refunded).
ADDITIONAL SHIPPING OPTIONS:
Route Protection: $1.95 for orders under $100 and 2% of the order total if over $100.
Route Shipping Options are available at checkout (please note; Route is enabled by Default. Sinful Lashes suggests you leave this option enabled to ensure that your packages are protected. If you disable Route at Checkout your order will not be covered for damage, loss or theft.
INTERNATIONAL SHIPPING:
FREE INTERNATIONAL SHIPPING FOR ORDERS OVER $150 (after discounts)
Flat Rate Canada Shipping: $25 (Ships via UPS and delivers in 2-10 business days)
Expedited Canada Shipping: ADD $45 (will be shipped via UPS and delivers in 1-3 business days)
Flat Rate International Shipping: $35 will be shipped via UPS and delivery times vary depending upon country shipped to.
PLEASE NOTE: Sinful Lashes is working on obtaining a VAT number for shipments to the UK.
International Express Shipping: Sinful Lashes can ship your package express. Please email us at info@sinfullashes.com with your full shipping address so that we may send you a quote for shipping costs.
INTERNATIONAL CUSTOMS & LOST ORDERS:
• Sinful Lashes is not responsible for any additional customs charges or fees once your package has left our facility. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a “gift” or with altered prices.
• If you are unfamiliar with customs fees and/or charges, please speak to your local postal or customs office for more information
• If a customs fee and/or charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
• Customers have up to a maximum of 30 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
TRACK YOUR ORDER
For Orders where Route is disabled during checkout: Sinful Lashes is not responsible for packages marked “delivered” and are stolen/lost. Please track your package and try to be as available as possible when your order is supposed to arrive. Please also make sure to have your packages shipped to a secure location. If you feel that your location is not secure, have your order shipped to a location where you will be available to receive it. Once you have received your shipping confirmation, USPS will have the most current information regarding your package. If your package is lost, we encourage you to work with USPS for compensation. If you discover your shipping address is incorrect on your order confirmation, please email us at info@sinfullashes.com immediately to correct the address so we can ensure your package is sent to the correct location. Packages are picked up daily by 10:00 AM (PST). After a package leaves our facility, it is impossible to make changes to the shipping address.
Product Availability:
If a product is ordered and becomes “out of stock” after your order is submitted, we will ship the rest of the items in your order and you will receive an email regarding the refunded item. If an item is marked as “back stock” or "preorder" on your order, that means that the item you ordered is currently out of stock but on order and will ship as soon as it arrives.
RETURN POLICY:
Due to the nature of our products we are unable to accept returns of opened products due to health and safety concerns. Please open your package and ensure that you received the correct product upon delivery (or pick up). If an incorrect item is shipped to you, it will be replaced at no cost. Please contact us immediately if that happens so that we can make things right. Please note: after 7 days of delivery (or pick up) the item can no longer be returned or replaced.
Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please contact us at info@sinfullashes.com for returns within 7 days of delivery to receive a store credit or exchange. Shipping charges are not covered by this return policy and is the responsibility of the customer. After 7 days, the product is nonrefundable. Defective products or products which you have concerns on quality must be returned unopened and unused in order to receive store credit. Due to our inability to gauge how adhesives are stored once they leave our possession, adhesives cannot be returned or exchanged after 7 days. Sinful Lashes is not responsible for damage which occurs during transit if Route is disabled at checkout.
If you are unhappy with your unopened and unused products and wish to return for store credit or exchange them, you can do so for up to 7 days from delivery. Store credit will be issued via Gift Card emailed to you. You will be credited for the cost of the items. Shipping costs and Taxes Paid are non-refundable. We do not offer shipping labels for returns
Clearance items are available in limited quantities. If a clearance item is unavailable after order, we will refund the cost of that item to the original payment method.
All sales on Clearance Items are FINAL. There are no returns or exchanges.
Private Label Products: Private Label products are final sale items and cannot be returned due to the custom nature of the product. Adhesives must be stored in a cool dry place for long term storage. Please do not order more than you think you will be able to sell within 2 months. Private label orders can take up to 8 weeks to deliver after order placement.
RETURN ADDRESS
Client Services
Sinful Lashes
11846 Ventura Blvd., Ste. 101
Studio City, Ca. 91604
Training courses are non-refundable but can be transferred once to another course on a later date
Please contact us at info@sinfullashes.com or (818) 747-2110 with any questions
Sinful Lashes Professional Eyelash Extension Products, Lash Lift and Brow Lamination Products and Eyelash and Eyebrow Dye products are intended for professional use by trained and certified technicians in a salon environment. They are not intended for home use by individuals. Sinful Lashes shall be held harmless for improper use of these items by individuals not trained and certified.
POLÍTICAS DE ENVÍO Y DEVOLUCIONES DE SINFUL LASHES
Política de envío (ACTUALIZADA 3.17.2023)
AVISO:
Sinful Lashes tiene un acuerdo con Route Protect durante el proceso de pago: ahora cada pedido realizado a través de nuestra tienda en línea puede cubrirse por pérdida, daño o robo automáticamente. Route Protect está seleccionado de manera predeterminada y por tan solo $1.95 (pedidos de menos de $100) se cubre todo el paquete. En el desafortunado caso de que su pedido nunca llegue o llegue dañado al llegar, puede presentar fácilmente un reclamo por problema de envío con Route Protect y recibir un reemplazo o recibir un reembolso. Nos complace ofrecerle este servicio y le recomendamos encarecidamente que utilice Route Protect al finalizar la compra. Para obtener más información sobre cómo funciona Route, consulte nuestra PÁGINA DE PREGUNTAS FRECUENTES DE ROUTE PROTECT. También asegúrese de descargar la aplicación:
Apple
Android
Tenga en cuenta: si no elige Route Protect al finalizar la compra y su pedido se pierde, se lo roban o se daña, Sinful Lashes no es responsable de reemplazar los artículos.
CÓMO PROCESAMOS LOS PEDIDOS:
Sinful Lashes procesa pedidos de lunes a viernes, excepto los principales días festivos. Los pedidos se procesarán dentro de 1-2 días hábiles.
Los pedidos realizados en sábado o domingo comenzarán a procesarse el siguiente día hábil. Productos pedidos en espera: si compra un producto que está marcado como "pedido en espera", su pedido se enviará tan pronto como esté disponible. Brindamos la posibilidad de hacer un pedido pendiente de productos para que pueda aprovechar las ventas que podamos tener mientras un artículo está agotado. No hacemos pedidos pendientes de artículos si aún no se han pedido.
ENVÍOS A DESTINOS EN ESTADOS UNIDOS:
ENVÍO GRATIS EN PEDIDOS SUPERIORES A $150 (después del descuento y sin impuestos)
Tarifa plana de envío: $8 – USPS FIRST CLASS SHIPPING o UPS GROUND dentro de los Estados Unidos (el tiempo de entrega de 3 a 8 días varía según la ubicación)
Correo prioritario: $ 12 - Correo prioritario de USPS (1-4 días hábiles)
Envío exprés (SOLO EE. UU.): $25 – USPS 1-2 días hábiles
(Los pedidos exprés deben realizarse antes de las 9:30 a. m. PST de lunes a viernes para que se envíen el siguiente día hábil. Los pedidos urgentes realizados el viernes después de las 9:30 a. m. o los sábados y domingos se enviarán el siguiente día hábil. Reembolsos de envío por envío acelerado para pedidos con sello de tiempo posterior a las 9:30 am del viernes no se reembolsará).
OPCIONES DE ENVÍO ADICIONALES:
Protección de ruta: $1.95 para pedidos inferiores a $100 y 2 % del total del pedido si supera los $100.
Las opciones de envío están disponibles al finalizar la compra (tenga en cuenta que Route Protect está habilitado de forma predeterminada. Sinful Lashes sugiere que deje esta opción habilitada para asegurarse de que sus paquetes estén protegidos. Si desactiva Route Protect al finalizar la compra, su pedido no estará cubierto por daños, pérdida o robo).
ENVÍO A DIRECCIONES INTERNACIONALES
ENVÍO INTERNACIONAL GRATUITO PARA PEDIDOS SUPERIORES A $150 (después de descuentos)
Tarifa plana de envío a Canadá: $25 (se envía a través de UPS y se entrega en 2 a 10 días hábiles)
Envío acelerado a Canadá: AGREGAR $ 45 (se enviará a través de UPS y se entrega en 1 a 3 días hábiles)
Envío internacional de tarifa plana: $35 se enviarán a través de UPS y los tiempos de entrega varían según el país al que se envíe.
TENGA EN CUENTA: Sinful Lashes está trabajando para obtener un número de IVA para los envíos al Reino Unido.
Envío Express Internacional: Sinful Lashes puede enviar su paquete express. Envíenos un correo electrónico a info@sinfullashes.com con su dirección de envío completa para que podamos enviarle una cotización de los costos de envío.
ADUANAS INTERNACIONALES Y PEDIDOS PERDIDOS:
• Sinful Lashes no se hace responsable de ningún cargo o tasa aduanera adicional una vez que su paquete haya salido de nuestras instalaciones. Todos los derechos de importación, impuestos o tasas de corretaje adeudados en el momento de la entrega son responsabilidad exclusiva del cliente receptor. Los albaranes para Envíos Internacionales no pueden estar marcados como "regalo" o con precios alterados.
• Si no está familiarizado con las tarifas y/o los cargos aduaneros, comuníquese con su oficina local de aduanas o de correos para obtener más información.
• Si se rechazan los cargos y/o aranceles aduaneros en el momento de la entrega, su pedido será devuelto y no recibirá un reembolso por los costos de envío.
• El cliente dispone de un plazo máximo de 30 días desde la fecha de realización del pedido para reclamar su paquete por extraviado a fin de recibir cualquier tipo de compensación por el pedido.
RASTREA TU PEDIDO:
Para pedidos en los que Route Protect está deshabilitado durante el pago: Sinful Lashes no es responsable de los paquetes marcados como "entregados" y que sean robados o perdidos. Realice un seguimiento de su paquete e intente estar lo más disponible posible cuando se supone que llegue su pedido. También asegúrese de enviar sus paquetes a un lugar seguro. Si cree que su ubicación no es segura, envíelo a un lugar donde esté disponible para recibirlo. Una vez que haya recibido su confirmación de envío, USPS tendrá la información más actualizada sobre su paquete. Si su paquete se pierde, lo alentamos a trabajar con USPS para obtener una compensación. Si descubre que su dirección de envío es incorrecta en la confirmación de su pedido, envíenos un correo electrónico a info@sinfullashes.com inmediatamente para corregir la dirección para que podamos asegurarnos de que su paquete se envíe a la ubicación correcta. Los paquetes se recogen todos los días a las 10:00 am (PST). Después de que un paquete sale de nuestras instalaciones, es imposible realizar cambios en la dirección de envío.
Disponibilidad del producto: si se solicita un producto y se agota después de enviar su pedido, enviaremos el resto de los artículos de su pedido y recibirá un correo electrónico con respecto al artículo reembolsado. Si un artículo está marcado como "pedido por adelantado" en su pedido, eso significa que el artículo que ordenó está actualmente agotado pero en pedido y se enviará tan pronto como llegue.
POLÍTICA DE DEVOLUCIONES:
Debido a la naturaleza de nuestros productos, no podemos aceptar devoluciones de productos abiertos debido a problemas de salud y seguridad. Abra su paquete cuando lo reciba y asegúrese de que se le haya enviado el producto correcto en el momento de la entrega (o de la recogida en la tienda). Si se le envía un artículo incorrecto, será reemplazado sin cargo. Comuníquese con nosotros de inmediato si eso sucede para que podamos hacer las cosas bien. Tenga en cuenta: después de 7 días de la entrega (o recogida en la tienda), el artículo ya no se puede devolver ni reemplazar.
Su satisfacción es nuestra prioridad número uno. Si en el improbable caso de que haya un producto defectuoso o problemas de calidad fuera de su control, contáctenos en info@sinfullashes.com para devoluciones dentro de los 7 días posteriores a la entrega para un reembolso o cambio. Los costos de envío no están cubiertos por esta política de devolución y son responsabilidad del cliente. Después de 7 días, el producto no es reembolsable. Los productos defectuosos o los productos con problemas de calidad deben devolverse sin abrir y sin usar para recibir el crédito de la tienda. Debido a nuestra incapacidad para evaluar cómo se almacenan los pegamentos para extensiones de pestañas una vez que salen de nuestra posesión, el pegamento no se puede devolver ni cambiar después de 7 días. Sinful Lashes no se hace responsable de los daños que se produzcan durante el transporte.
Si no está satisfecho con sus productos sin abrir y sin usar y desea devolverlos o cambiarlos, puede hacerlo hasta 7 días después de la entrega para obtener un reembolso completo o un cambio. Todos los reembolsos se acreditarán al método de pago original. Se le acreditará el costo de los artículos. Los gastos de envío y los impuestos pagados no son reembolsables. No ofrecemos etiquetas de envío para devoluciones.
Los artículos en liquidación están disponibles en cantidades limitadas. Si un artículo en liquidación no está disponible después del pedido, le reembolsaremos el costo de ese artículo al método de pago original. Todas las ventas de artículos en liquidación son FINALES. No hay devoluciones o intercambios.
Productos de marca privada: los productos de marca privada son artículos de venta final y no se pueden devolver debido a la naturaleza personalizada del producto. El pegamento para extensiones de pestañas debe almacenarse en un lugar fresco y seco para almacenamiento a largo plazo. No haga un pedido por más de lo que cree que podrá vender en 2 meses.
DIRECCIÓN DEL REMITENTE.
Servicios al cliente
Pestañas pecaminosas
Sinful Lashes
11846 Ventura Blvd., Ste. 101
Studio City, Ca. 91604-11846
Los cursos de capacitación no son reembolsables, pero se pueden transferir una vez a otro curso en una fecha posterior. Contáctenos en info@sinfullashes.com o (818) 747-2110 si tiene alguna pregunta o para comenzar su proceso de devolución.
Sinful Lashes Professional Eyelash Extension Products, Lash Lift y Brow Lamination Products, y los productos de tinte están diseñados para uso profesional por técnicos capacitados y certificados en un entorno de salón. No están destinados a ser utilizados por individuos. Sinful Lashes no será responsable por el uso inapropiado de estos artículos por parte de personas no capacitadas y sin certificación.
